Khelaghar FAQ –
Your Questions Answered

No. Each player is allowed one khelaghar account only. Creating multiple accounts is a violation of the khelaghar terms and conditions and may result in all accounts being suspended and any pending withdrawals being cancelled. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the khelaghar login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive a reset code via SMS. Enter the code, set a new password, and you are back in. If you no longer have access to the mobile number on your account, contact the support team via live chat and they will verify your identity and help you regain access.

Yes. You must be at least 18 years old to register and play at khelaghar. This is a strict requirement and khelaghar reserves the right to request age verification at any time. If a player is found to be under 18, their account will be closed immediately and any funds will be returned to the payment method used for the deposit.

Log in to your khelaghar account and go to the Account Settings section. From there you can update your display name, email address, and notification preferences. If you need to change your registered mobile number, contact the support team via live chat as this requires identity verification for security reasons.

Log in to your khelaghar account and go to the Cashier section. Select Deposit, choose your preferred method — bKash, Nagad, or Rocket — and enter the amount you want to deposit. Follow the on-screen instructions to complete the transfer from your mobile wallet. Deposits are credited to your khelaghar account instantly in most cases. The minimum deposit is ৳200. For more details visit the Payment page.

The minimum deposit at khelaghar is ৳200. Maximum deposit limits vary depending on the payment method and your account level. Standard accounts can deposit up to ৳50,000 per transaction via bKash and Nagad. If you need higher limits, contact the support team to discuss your options. There are no fees charged by khelaghar on any deposit.

Most khelaghar withdrawals are processed within minutes and arrive in your bKash, Nagad, or Rocket wallet the same day. During peak hours or if additional verification is required, processing may take up to a few hours. Withdrawals are never held for days without reason. If your withdrawal has been pending for more than 24 hours, contact the support team via live chat with your transaction reference number.

Khelaghar does not charge any fees on deposits or withdrawals in BDT. Your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges — these are outside khelaghar's control. To avoid any surprises, check your wallet provider's fee schedule before initiating a large transaction.

First, check your bKash or Nagad transaction history to confirm the payment was sent successfully. If the payment shows as completed on your wallet but has not appeared in your khelaghar account after 15 minutes, contact the support team via live chat. Have your transaction ID ready — this is the reference number shown in your mobile wallet after the transfer. The team will trace the payment and credit your account manually if needed.

The minimum withdrawal at khelaghar is ৳500. You can withdraw any amount above this threshold at any time, provided your account balance is sufficient and any applicable bonus wagering requirements have been met. There is no limit on the number of withdrawals you can make per day.

New khelaghar players receive a 200% first deposit bonus. This means if you deposit ৳1,000, khelaghar adds ৳2,000 in bonus funds to your account — giving you ৳3,000 to play with. The minimum deposit to qualify is ৳200. The bonus is credited automatically when you make your first deposit and can be used across all game categories. Visit the Bonus page for full details and wagering requirements.

Wagering requirements (also called playthrough requirements) mean you need to bet a certain total amount before bonus winnings can be withdrawn as real cash. For example, if you receive ৳2,000 in bonus funds with a 20× wagering requirement, you need to place a total of ৳40,000 in bets before the bonus converts to withdrawable cash. All game categories at khelaghar contribute towards wagering. Check the Bonus page for the exact wagering multiplier on each offer.

Yes. The khelaghar 200% welcome bonus can be used across all game categories — slots, crash games like Crash Goal, fishing games like Let's Shoot, live casino tables, and RNG table games. Some specific promotional bonuses may be restricted to certain game types, but the welcome bonus has no such restriction. Always read the terms on the Bonus page before claiming any offer.

Yes. Khelaghar runs regular promotions for existing players including reload bonuses, cashback offers, free spin events, and seasonal festival promotions. All current offers are listed on the Offers & Promotions page. App users receive push notifications when a new promotion goes live, so installing the khelaghar app is the best way to stay updated.

Bonuses are usually credited automatically within a few minutes of a qualifying deposit. If your bonus has not appeared after 15 minutes, first check that your deposit met the minimum qualifying amount and that you did not opt out of bonuses during registration. If everything looks correct, contact the support team via live chat with your deposit reference and they will investigate and credit the bonus manually if applicable.

Yes. Every game in the khelaghar library uses a certified random number generator (RNG) that has been independently tested and verified by third-party testing labs. The RNG ensures that every spin, every crash point, and every card dealt is completely random and cannot be predicted or manipulated by khelaghar or by any player. Certificates are renewed regularly and all software providers are licensed operators.

RTP stands for Return to Player — it is the percentage of all wagered money that a game pays back to players over time. A game with 97% RTP returns ৳97 for every ৳100 wagered on average. The highest RTP games at khelaghar are table games like blackjack and baccarat (up to 99.5%), followed by video slots (average 97.2%), Lucky Neko (96.8%), live casino (96.5%), and Crash Goal (96%). RTP is calculated over millions of rounds and does not guarantee results in any single session.

Crash Goal is a multiplier game available at khelaghar. Before each round starts, you place your bet. Once the round begins, a multiplier starts at 1× and climbs rapidly. Your job is to cash out before the multiplier crashes. The longer you hold, the bigger your potential win — but if the crash happens before you cash out, you lose your stake. Crash Goal supports multipliers up to 1000× and has an auto cash-out feature so you can set a target and walk away. Visit the Crash Goal page for more details.

The khelaghar game library currently has over 500 titles across all categories — video slots, jackpot slots, crash games, fishing games, live dealer tables, and RNG table games. New games are added every month from licensed software providers. You can browse the full library after logging in to your account. The Game page has an overview of all available categories.

Yes. The khelaghar live casino runs 24 hours a day, seven days a week. Real dealers host tables of baccarat, roulette, blackjack, dragon tiger, and other games via HD video stream. You can join a table at any time of day or night. Stakes are flexible — from small bets for casual players to high-limit VIP tables for serious players. All live casino winnings are paid out in BDT directly to your mobile wallet.

The khelaghar Android app is available directly from the khelaghar website — visit the App page and tap the download button. The APK file is only 28 MB and installs in under a minute. Before installing, make sure your Android settings allow installation from unknown sources (Settings → Security → Unknown Sources). The app works on Android 5.0 and above. An iOS version is planned for a future release — iPhone users can access all games through Safari or Chrome in the meantime.

If the khelaghar app is not loading, try these steps in order: (1) Check your internet connection — switch between Wi-Fi and mobile data to see if that resolves it. (2) Close the app completely and reopen it. (3) Clear the app cache in your phone's Settings → Apps → Khelaghar → Clear Cache. (4) Uninstall and reinstall the latest version from the App page. If the problem persists, contact support via live chat with your device model and Android version.

Yes. While there is no dedicated iOS app yet, the khelaghar website is fully optimised for iPhone and iPad. Open Safari or Chrome on your iOS device, go to khelaghar.asia, and you will have access to all games, all payment methods, and all account features. The experience is nearly identical to the Android app. You can also add the site to your home screen for quick one-tap access.

When a new version of the khelaghar app is available, you will see an update notification when you open the app. Tap the update button and the new APK will download and install automatically. Alternatively, visit the App page on the khelaghar website, download the latest APK, and install it over your existing version — your account data and settings will be preserved.

Log in to your khelaghar account and go to Responsible Gaming in your account settings. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is there to protect you. Decreasing a limit takes effect immediately. Khelaghar encourages all players to use these tools to keep gaming fun and within their budget.

Yes. Khelaghar offers a cool-off / time-out feature that lets you pause your account for a set period — 24 hours, 7 days, 30 days, or 90 days — without permanently closing it. During a time-out, you cannot log in, deposit, or place bets. Your account balance is preserved and you can return when the period ends. To activate a time-out, go to Responsible Gaming in your account settings or contact the support team. Visit the Responsible Gaming page for more information.

If you want to permanently close your khelaghar account, contact the support team via live chat or email at [email protected]. Request a permanent self-exclusion and the team will close your account, return any remaining balance to your registered payment method, and ensure you cannot re-register. This process is irreversible. If you are struggling with gambling, please visit the Responsible Gaming page for support resources.